Returns & Refunds Policy

Returns & Refunds Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund. Returns are free — you will not be charged any return shipping fee or restocking fee.

Eligibility for Return

To qualify for a refund, please make sure that:

  • The request is made within 30 days of the delivery date.
  • The item is in its original condition — unused, unwashed, and undamaged.
  • The item is returned in its original packaging, with all tags, accessories, and manuals included.
  • A proof of purchase or your order number is provided.

Items that are damaged due to misuse, altered, or missing parts may not be eligible for a full refund. If an item does not meet these conditions, we will contact you before proceeding and explain your options.

How to Start a Return

Starting a return takes only a moment:

  1. Email us at emilyallensyh4xv5f@hotmail.com with your order number and the reason for the return.
  2. We will reply within 24 hours on business days with return instructions and the return address.
  3. Pack the item securely in its original packaging and send it back using the instructions provided.
  4. Once we receive and inspect the returned item, we will process your refund.

Please do not send items back before contacting us — returns sent without prior notice may not be traceable and could delay your refund.

Return Shipping

Return shipping is free. We will provide you with the return instructions and cover the cost of sending the item back to us.

If the return is the result of our error — for example, you received a wrong, defective, or damaged item — we will also cover any additional costs and arrange a replacement or full refund at your convenience.

Refund Processing

Once your returned item arrives at our facility, we will inspect it within 2 business days. If the return is approved, your refund will be issued to your original payment method.

Refunds are usually visible in your account within 5–10 business days after they are issued, depending on your bank or payment provider. If you have not received your refund after this period, please check with your bank first, then contact us and we will follow up on your behalf.

Exchanges

If you would prefer an exchange rather than a refund, let us know when you contact us. We will reserve the replacement item for you and ship it as soon as the original item is on its way back to us, subject to availability. If the replacement is unavailable, we will issue a full refund instead.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with your order number and clear photos of the item and its packaging. We will resolve it quickly — either by sending a replacement at no cost to you or by issuing a full refund, including any shipping costs. You will not be asked to return a damaged or incorrect item at your own expense.

Orders That Cannot Be Returned

For hygiene and safety reasons, certain items — such as opened personal care products, intimate apparel, and perishable goods — cannot be returned once opened or used. This does not affect your rights if the item arrived damaged, defective, or incorrect.

Late or Missing Refunds

If you believe your refund is overdue, please:

  1. Check your bank account again — refunds can take several business days to post.
  2. Contact your credit card company, as processing times vary between providers.
  3. Contact your bank, since there is often additional processing time before a refund is officially posted.

If you have completed these steps and still have not received your refund, email us at emilyallensyh4xv5f@hotmail.com with your order number and we will investigate immediately.

Contact Us

We are here to help with any question about returns, refunds, or exchanges:

Email: emilyallensyh4xv5f@hotmail.com