Shipping Policy

Free Shipping on Every Order

We are pleased to offer free shipping on all orders, with no minimum purchase required. The price you see at checkout is the final price — there are no shipping fees, no handling fees, and no hidden charges added later.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been packed and handed to our carrier, you will receive a shipping confirmation email containing your tracking number. Please note that tracking information may take 24–48 hours to become active after the label is created.

Where We Ship

We ship worldwide. There are no regional restrictions — we deliver to every country and region we are able to reach through our carrier network.

If, in the rare case, your destination cannot be served by our carriers, we will contact you within 2 business days and issue a full refund immediately. You will never be charged for an order we cannot deliver.

Delivery Time

Delivery times vary depending on your destination and the carrier assigned to your order. As a general guide, most orders arrive within 7–20 business days after the processing period.

During peak seasons, promotional periods, or due to circumstances outside our control (such as customs inspections or extreme weather), delivery may take longer. We appreciate your patience and will always keep you informed if a delay affects your order.

Tracking Your Order

You can track your package at any time using the tracking number in your shipping confirmation email. If your tracking status has not updated for more than 7 business days, please contact us and we will investigate with the carrier on your behalf.

Customs, Duties, and Taxes

Orders shipped internationally may be subject to import duties, taxes, or customs fees levied by your local authorities. These charges, if any, are determined by your country's customs office and are the responsibility of the recipient. We have no control over these charges and cannot predict their amount. We recommend contacting your local customs office for more information before placing an order.

Incorrect or Incomplete Addresses

Please double-check your shipping address before completing your order. If you notice an error, contact us as soon as possible — we can usually correct the address before the order ships.

If a package is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Reshipment in this case may require covering the return shipping cost.

Lost, Damaged, or Undeliverable Packages

If your package arrives damaged, please keep all packaging materials and contact us within 7 days of delivery with photos of the item and the box. We will arrange a replacement or a refund.

If your package is marked as delivered but you have not received it, please check with neighbors, your building's reception, and your local post office first. If it still cannot be located, contact us and we will open an investigation with the carrier. If the package is confirmed lost, we will send a replacement or issue a full refund — you will not bear the loss.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been dispatched, it can no longer be modified, but you may still be able to return it under our return policy.

Contact Us

If you have any questions about shipping, your order, or delivery times, please reach out to us:

Email: emilyallensyh4xv5f@hotmail.com